Privacy policy.

At The Overlook Senior Living, we are committed to protecting the privacy and security of our residents' personal information. This Privacy Statement outlines how we collect, use, disclose, and protect your information.

1. Information Collection

We collect personal information to provide you with the best possible care and services. This may include, but is not limited to:

  • Name, address, phone number, and email address

  • Date of birth, social security number, and insurance information

  • Health and medical information

  • Financial information

  • Emergency contact details

2. Use of Information

The information we collect is used to:

  • Provide and manage the services and care you require

  • Communicate with you and your family

  • Process billing and payment transactions

  • Meet legal and regulatory requirements

  • Improve our services

3. Information Sharing and Disclosure

We do not sell or rent your personal information, SMS consent & phone number to third parties. We may share your information with:

  • Healthcare providers involved in your care

  • Insurance companies for billing purposes

  • Regulatory agencies as required by law

  • Trusted service providers who assist us in operating our business, provided they agree to keep your information confidential

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage, encrypted communications, and restricted access to personal information.

5. Your Rights

You have the right to:

  • Access your personal information and request a copy

  • Correct any inaccuracies in your personal information

  • Request the deletion of your personal information, subject to certain legal and contractual restrictions

  • Object to the processing of your personal information

  • Withdraw your consent to the use of your personal information

6. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.

7. Contact Us

If you have any questions about this Privacy Statement or our privacy practices, please contact us at:

The Overlook Senior Living
770.207.0222
info@theoverlookseniorliving.com